I love statistics, and I came across a really interesting one this week when I was browsing the Harvard Business Review. A Corporate Executive Board study recently asked the question, “What makes consumers more likely to follow through?” In other words, what makes a product or a business “sticky”—likely to be used, loved and passed along? The answer? Simplicity.
Archives for July 2014
Why Ideal Customer Exercises Aren’t Enough
There are aspects of my business when quick and good is “good enough,” because I know speed to market is crucial. However, when it comes to knowing and understanding my core audience, there is no such thing as “good enough.” What I’ve learned—after many years, many products and many successful promotions—is that having only a surface understanding of the people I want to work with is not going to help me create a best-selling product. If you were anything like me in my early days of running my business, you might have a decent sense of your audience, collected from […]
One Thing You Might Miss When Serving Your Customers
Have you ever noticed how simple business ideas can pop up when you least expect it? My husband and I finally decided to take back our dining room, which had become a storage facility for our business. (It drove me *crazy* to walk by and see all those boxes instead of the dining room I’ve always wanted!) I finally had enough, and Chris and I went to recently a furniture store to buy a new dining room table and chairs. As many of you know, I am passionate about overdelivering for customers. It’s a concept I teach, and one I […]
Breaking Free: 3 Ways to Get the Most Out of Your Daily Routine
Greetings from San Francisco Bay! This week’s blog is coming to you from Alcatraz Island, to be exact, which was once home to some of the most notorious criminals in American history, including Al Capone. Not exactly where you thought I might film my next blog, right? 🙂 While on a northern California adventure with my family, I thought “the Rock” would serve as a perfect venue for my latest video. Believe or not, we as entrepreneurs and business owners have one big thing in common with the prison’s former inhabitants:




