Two years ago CVS Pharmacy made a stunning move and stopped selling all tobacco products in its more than 7,000 stores.
According to President and CEO, Larry Merlo, “The sale of tobacco products is inconsistent with our purpose – helping people on their path to better health.”
Now, CVS and Merlo did this because it not only aligned with their mission—they also did it because of one big reason. This is a factor that can influence everything we do for our customers, and show that we are truly committed to their success.
You can check it out below, and afterward I would love your comments on how this blog impacts the way you care for your customers this holiday season…
By the way—the move by CVS influenced a drop in the national smoking rate; the chain was also able to weather the loss of tobacco sales with a rise in prescription drug sales, coming out on top financially.
Loved this message!! It totally validated how I operate in my business already. I just couldn’t say it the way you said it. Hearing it validated my raw instinct for responding in kindness and love, even when I might be in the process of losing a client. I shouldn’t have needed reminding, but your message makes it good for me to go beyond being gracious, to being loving. That’s whole new level.
Thanks for your message, Vickie! I know that based on my own experience, I can get caught up in strategies and tactics so I think it’s wonderful that we can get down to the basic level of human relationships and emotion, which is where transformation occurs, regardless of our field or product. I love knowing that you are operating on that level and making a difference in this way! Congrats!
Hi Pam, trust all is well with you.
LOVE it, thank you.
Yes, LOVE, LOVE & LOVE.
Thank you, Luis! I agree, love is the most powerful word in the English language! 🙂
I love how you’re not afraid to let your emotions show. Very sweet.
I also agree completely and try to incorporate love into everything I do, especially at home and in business.
Thank you for always being a role model and beacon of love for others.
Thanks Ann! I’m so happy to hear that you live by the the “love philosophy” – it’s how we all make a difference in the world, one person at a time, in all areas of our lives. And, yes, I’ve always been an emotional person – it took me years to not be afraid to show it so I appreciate your comment! 🙂
I ABSOLUTELY agee with you Pam. Whenever I write an article, do a video, add something to my Program, I ALWAYS always do it out of love because I am absolutely in love with my ideal client : love everything they are 😉 Awesome blog post Pam 😉 It seems obvious to me but you were right to remind us all…Be well good hearted person that you are 😉
Thank you Severine! It’s a gift to be in love with your ideal client, and I’m sure it shines through in your business. Great to hear from you and thanks so much for taking the time to leave me a comment! 🙂