Two years ago CVS Pharmacy made a stunning move and stopped selling all tobacco products in its more than 7,000 stores.
According to President and CEO, Larry Merlo, “The sale of tobacco products is inconsistent with our purpose – helping people on their path to better health.”
Now, CVS and Merlo did this because it not only aligned with their mission—they also did it because of one big reason. This is a factor that can influence everything we do for our customers, and show that we are truly committed to their success.
You can check it out below, and afterward I would love your comments on how this blog impacts the way you care for your customers this holiday season…
By the way—the move by CVS influenced a drop in the national smoking rate; the chain was also able to weather the loss of tobacco sales with a rise in prescription drug sales, coming out on top financially.